Terms and Conditions

1. General rules

1.1. These Terms of Purchase, together with the documents referred to in these Terms, are intended to provide information about SIA Lirio ("Seller") and set out the conditions for the sale and purchase of goods sold in the Online Store ("Terms"), to the persons specified in paragraph 5.1 of these Terms and Conditions ("Customer") who purchase goods ("Goods") from the Online Store at https://scooter-zone.eu/.

1.2. These Terms apply to any contract between Seller and Buyer for the sale of Goods (the "Agreement"). Please read these Terms carefully and make sure you understand them correctly before ordering any Products from the Online Store. Please also note that these Terms are subject to change as set out in Part 6 of these Terms. We encourage you to review the Terms each time you order Products to ensure you fully understand the terms under which your order will be placed.

1.3 These Terms and any Agreement between the Seller and the Buyer must be drawn up and concluded only in the state language.

1.4 Document modification date: 09/12/2022

2. Information about the Seller

2.1 These Terms apply to the purchase of Products from https://scooter-zone.eu/ ("Online Store"). The seller is the company SIA Lirio VAT number of the Seller - LV40103757818, registration number 40103757818, legal address: Andromedas gatve 10-51, Rīga, LV-1084, Latvija.

2.2 More detailed information about the Seller is presented in the "About Us" section.

2.3 The Seller's contact details are listed in the "Contacts" section.

3. Goods

3.1 Images of the Products in the Online Store are for illustrative purposes only. Despite the fact that the Seller makes every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately display the colors of the Goods. The Buyer understands that the Goods may differ materially from their images.

3.2 The packaging of the Goods may differ from that shown in the images presented in the Online Store.

3.3 If the product status is "Available", then the product is available for ordering from one of our warehouses or from the manufacturer, more details about which of the warehouses the product is available for ordering are indicated in the product card under the item "Product code". This does not mean that the product is in stock, the product can be ordered from the manufacturer. Approximate terms of appearance of the goods in the warehouse of the supplier are indicated in the item "Shipping from the warehouse". The item status "Out of stock" means that the item is not available for order. In the event that the ordered Goods cannot be sold due to the circumstances set out in clauses 5.9 and 9.4 of the Terms and Conditions, the Buyer must be immediately notified of this by e-mail or using other means of communication (telephone or SMS), and the order for such Goods must be cancelled.

3.4 The Seller has the right to set a minimum and/or maximum order quantity for a specific Product within one order.

4. Processing of personal data

4.1 The Seller processes the Buyer's personal data in accordance with the Privacy Policy. Considering that the Privacy Policy contains important provisions of the Terms, we recommend that the Buyer carefully read them and make sure that all the terms of the Privacy Policy are clear and acceptable to him.

5. Conclusion of a contract of sale

5.1 The purchase of Goods in this online store is carried out by the Buyer:

a) individuals who have reached the age of 16 (sixteen) years;

b) legal entities.

5.2 By accepting these Terms, the Buyer confirms that he has the right to purchase Goods in this online store.

5.3 The Seller's ordering procedure shall provide the Buyer with an opportunity to check and correct any errors prior to placing a final order. The buyer is advised to carefully read and check the submitted order at each stage of the order.

5.4 The contract between the Buyer and the Seller is considered concluded when the Buyer has created a basket of Goods in the online store, indicated the Buyer's name (in Latin letters) and the delivery address, the correct postal code, chose the payment method and read these Terms, clicked the "Order" button and paid order or chose the payment method specified in clause 10.1 of the Terms. Failure to pay for the Order will be considered a breach of contract. The Seller has the right to contact the Buyer using the phone number or email address specified in the Order on the basis of the concluded Agreement or to resolve any doubts arising in connection with the execution of the Agreement.

5.5 When the Buyer submits an order and pays for it or selects the payment method specified in clause 10.1 of the Terms, an email will be sent to the Buyer confirming receipt of the order.

5.6 After the Seller prepares the order, the Seller sends an email to the Buyer andor SMS notifying that the Goods have been sent to the Buyer or are ready to be picked up at the Store (depending on the selected delivery method).

5.7 Each contract (order) concluded between the Buyer and the Seller is registered and stored in the database of the online store.

5.8 By entering into the Agreement, the Buyer agrees that an electronic invoice with VAT and purchase details will be sent to the email address specified during the purchase. The invoice is sent by e-mail on business days no later than 6 (six) business days from the date of receipt of the Goods by the Buyer or delivery of the Goods by the Seller by courier (if the Goods are delivered to the Buyer by courier).

5.9 In the event that the Seller is unable to sell the Goods, for example, because the Goods are out of stock, because the Goods are no longer sold or due to an error in the price displayed in the online store, as specified in clause 9.4 of these Conditions, the Seller must notify the Buyer by e-mail or otherwise (by phone or SMS) and the order will be cancelled. If the Buyer has already paid for the Goods, the Seller will return the paid amounts within 14 (fourteen) calendar days.

6. Right to amend the Terms

6.1 The Seller reserves the right to make changes to these Terms, including but not limited to:

a) amendments to payment terms;

b) changes in the current legislation.

6.2 Each time the Goods are ordered, the version of the Conditions in effect on the date of the Contract shall apply for the purposes of the Contract between the Seller and the Buyer.

6.3 Whenever the Conditions are amended by virtue of clause 6 of these Conditions, the Seller will inform and notify the Buyer that the Conditions have been changed, and the date of the change will be indicated in clause 1.4 of these Conditions.

7. Return of the Goods and unilateral withdrawal from the Contract by the Consumer who has exercised the right to withdraw from the Contract

7.1 The Buyer, who is a consumer (an individual), has the right to exercise the right to withdraw without giving reasons and return the received Goods within the period specified in clause 7.3 of these Terms. This provision means that if the Buyer decides to refuse the Goods within the specified period, whether on reflection or for any other reason, the Buyer has the right to notify the Seller of his demand to return the Goods to the Seller and receive the money paid. The Buyer bears the cost of returning the Goods.

7.2 The buyer (consumer) cannot use the right of withdrawal in the cases provided for in paragraph 22 of the Resolution of the Cabinet of Ministers No. 255 "Rules on distance contract", including, but not limited to, if:

a) the Goods are made in accordance with the instructions of the Buyer or the Goods are clearly personalized (adapted to the personal needs of the Buyer);

b) The goods are perishable or expire;

c) the Buyer has opened the packaging of the Goods, which cannot be returned for sanitary and hygienic reasons;

d) The goods, due to their characteristics, have been irreversibly mixed with other goods after delivery;

7.3 The right of the Buyer to unilaterally withdraw from the Agreement within 14 days, return the Goods to the Seller and receive a refund using the right of withdrawal, applies only to consumers (individuals) and arises from the date of conclusion of the Agreement, as defined in clause 5 of the Conditions. In certain cases, agreed by the Seller, quality Goods can be returned for a longer period. A period of 14 days is calculated as follows:

(a) for the Contract - from the date of receipt of the Goods by the Buyer or a third party other than the carrier (courier) appointed by the Buyer;

(b) if the Buyer ordered multiple Products in one order, which are shipped separately, from the date that the Buyer or a third party other than the carrier nominated by the Buyer received the last Product;

(c) in the case of Goods delivered in multiple batches or parts, from the date on which the Buyer or a third party other than the carrier named by the Buyer received the last batch or part of the Goods;

(d) for contracts for the regular supply of Goods, from the date of receipt of the first Goods by the Buyer or by a third party other than the carrier named by the Buyer.

7.4 The Buyer wishing to return the Goods and withdraw from the Contract must send the Seller a completed request in free form setting out the decision to withdraw from the Contract. Upon receipt of the Buyer's notice, the Seller will promptly send an acknowledgment of receipt of the notice.

7.5 The Buyer must promptly and in any case no later than 14 (fourteen) days (unless otherwise agreed between the Seller and the Buyer) from the date of notification to the Seller of his decision to return (or withdraw from) the Contract to return or transfer the Goods to the Seller or a person authorized by the Seller accept the Goods. The term is consideredobserved if the Buyer returns the Goods before the expiration of 14 (fourteen) days.

7.6 The Buyer may exercise the right to return the Goods only if the deadline for the return of the Goods set out in clause 7.3 has not been missed and if it is possible to return the Goods to their original condition and sell them at full or reduced price.

7.7 The Buyer who returns the Goods shall be refunded all money paid for the Goods, except for the cost of delivery. After receiving the Goods and assessing their quality, the Seller returns the cost of the Goods no later than 14 (fourteen) days, subject to the provisions of paragraph 7.13 of these Terms. The current rates for services for the delivery and handling of goods are indicated in the "Delivery" section. If only a portion of the Products are returned, shipping costs will only be refunded if the remaining Products of the same order, if purchased separately, would have been charged at a lower rate than the rate applicable to the Products purchased together with the returned Products, and only within the difference in the specified rates. In case of return of the Goods due to their unsatisfactory quality, the provisions set forth in paragraph 7.12 of these Terms and Conditions shall apply.

7.8 The Buyer shall be liable for any decrease in the value of the Goods (including, but not limited to, the circumstances set forth in paragraph 7.10 of these Terms) caused by any actions not necessary to establish the nature, characteristics and performance of the Goods, i.e. The Seller has the right to unilaterally reduce the amount to be returned to the Buyer in proportion to such a decrease in the cost of the Goods.

7.9 Goods to be returned must be undamaged, must not have lost their appearance (intact labels, protective films, etc.) and must not be used. All returned items must have the original labels, protective bags, and the same accessories they were sold with. Returned Goods must be in the original packaging (with instructions and warranty card if included with the Goods) in the same condition in which they were purchased by the Buyer. Any gifts received in exchange for the Goods must be returned with them.

7.10 When returning the Goods, you must provide an invoice (number) with VAT and indicate the order number.

7.11 If the Buyer returns the Goods due to its non-conforming quality, the Seller undertakes to fully refund the price paid by the Buyer for the non-conforming Goods. If only a portion of the Goods is returned, shipping costs will only be refunded if the remaining Goods of the same order, when purchased separately, would have been taxed at a lower rate than the rate applicable when the Goods were purchased together with the returned Goods, and only to the extent of the difference in said rates . If a method of returning the Goods other than that offered by the Seller has been chosen, resulting in disproportionate and higher costs, the Seller is not obliged to pay such return costs.

7.12 The Seller transfers the refundable amounts to the account from which payment for the goods was made.

7.13 If the Goods were delivered to the Buyer after termination of the Agreement:

a) The Buyer must immediately return the Goods to the Seller;

b) except in the case of non-conforming Goods as provided in clause 7.12, the Buyer will be responsible for the cost of returning the Goods to the Seller;

c) The Buyer must take reasonable steps to preserve the Goods until they are returned to the Seller;

d) the price of the Goods and delivery costs shall be reimbursed to the Buyer in accordance with clause 7.8.

7.16 The Buyer in all cases has the rights arising from the sale of non-conforming Goods, provided for by the legislation of the Republic of Latvia. The return provisions set forth in this clause 7 or elsewhere in these Terms do not affect the existence of these rights.

8. Delivery

8.1 If the Buyer chooses delivery of the Goods, the Goods must be delivered by a postal company at the Buyer's expense. In certain cases specified by the Seller, the Goods must be delivered at the expense of the Seller.

8.2 If the Buyer chooses to have the Goods delivered by Omniva or Venipak courier at the time the order is placed:

8.2.1 Omniva parcel machines can pick up Goods weighing up to 30 kg. Maximum parcel size 39x38x64 cm

8.2.2 Venipak pickup points are available for items weighing up to 10 kg (each package). Maximum parcel size 40x40x25 cm

8.3 The Goods must be received from the Omniva parcel point within 7 (seven) calendar days after the Seller has informed the Buyer by e-mail that the Goods can be received.

8.4 The Seller is released from liability for violation of the delivery time of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties not related and / or not dependent on the Seller, or due to circumstances beyond the control of the Buyer.

8.5 If Pokthe packer does not collect the Goods within the time specified in the Conditions or does not deliver them to the Buyer, and the Buyer has not paid for the Goods, such Goods must be returned to the Seller and the order cancelled.

Venipak - As soon as your parcel is delivered to the pickup point, you will receive an SMS message to the phone number specified during the purchase. You will be able to pick up your parcel within 7 calendar days after receiving the SMS.

 Upon receipt of the goods, you must present an identity document (passport, identity card, driver's license). The PIN code you received can also be given to a third party, who must tell you the name of the recipient and the PIN code you received when you go to collect the package. Upon receipt of the goods in the Pickup Locker storage room, you must enter the PIN code received by SMS into the Pickup Locker system.

OMNIVA - As soon as your purchase is delivered to the Omniva terminal, you will receive an SMS to the phone number you specified during the purchase. You will be able to pick up your parcel within 7 calendar days after receiving the SMS. On the terminal screen, press the "Receive parcel" button and enter the code received via SMS or email. Remove the parcel from the terminal, close the door and be sure to confirm receipt by clicking the "Confirm" button on the screen.

8.6 The Buyer or a third party designated by the Buyer, after accepting the shipment and signing the data drive provided by the representative of the courier service provider or an unannotated paper waybill, considers that the Goods have been delivered in an undamaged package, the additional services indicated in the data drive or paper waybill have been performed properly manner, unless otherwise indicated.

8.7 Upon delivery and handover of the Goods to the address specified by the Buyer, the Goods shall be deemed to have been delivered to the Buyer, whether or not the Goods have actually been accepted by the Buyer or any third party who receives the Goods at the specified address. If the Goods are not delivered on the scheduled delivery date, the Buyer must notify the Seller immediately, but in any case no later than the day following the scheduled delivery date.

8.8 If the Goods are not accepted by the Buyer, the Buyer must indicate the details of the person receiving the Goods when filling in the delivery details of the order.

8.9 Upon acceptance of the Goods, a valid identification document must be presented to properly identify the Buyer. If the Buyer is unable to accept the Goods himself, but the Goods have been delivered to the address indicated by the Buyer, the Buyer is not entitled to make any claim against the Seller for the delivery of the Goods to the wrong person.

8.10 The Buyer must check the packaging, quantity, quality, assortment, accessories and assembly of the Goods within 14 (fourteen) days from the date of delivery. If the Buyer does not fulfill this obligation within the specified period and does not file a claim with the Seller, it is considered that the packaging of the Goods is in proper condition, and the quantity, quality, assortment, accessories and assembly comply with the terms of the Contract.

9. Price of the Goods and shipping costs

9.1 The prices of the Goods will correspond to the prices indicated in the online store. The Seller shall make every reasonable effort to ensure that the prices of the Goods are correct at the time the Buyer places an order. If the Seller becomes aware of the existence of inaccuracies in the prices of the Goods, clause 9.4 of these Conditions shall apply.

9.2 The prices of the Goods may be changed, but such changes will have no effect on any Contract already entered into.

9.3 The prices of the Goods include VAT (if applicable) at the rate applicable in the Republic of Latvia at the relevant time. In the event of a change in the VAT rate between the date of order and the date of delivery, the price may change to reflect the change in the VAT rate, unless the Goods have been paid in full by the Buyer before the change in the VAT rate takes effect. The Seller shall notify the Buyer in writing of such price changes and provide the Buyer with the opportunity to purchase the Goods at the price adjusted for the changed VAT rate or cancel the order. The order will not be executed until the Buyer's response is received. If the Buyer cannot be contacted using the specified contact details, the order is considered canceled, of which the Buyer must be notified in writing.

9.4 Due to the fact that the Seller's online store offers a very wide range of Goods, despite the reasonable efforts of the Seller, it cannot be ruled out that the price of the Goods may be incorrect due to a technical error beyond the control of the Seller. In the event that the Seller determines that the price of the Goods is incorrect, the Seller must notify the Buyer by e-mail or other means of communication (phone or SMS) and cancel the order. The Buyer must re-order the same Goods at the new correct price if he wishes to do so.

On the application of VAT with reverse charge

9.6 Goods covered by the lawunder the jurisdiction of the Republic of Latvia are subject to reverse charge of VAT. Reverse VAT does not apply if the VAT payer who placed the order does not pay from their bank account. When applying reverse VAT, no discounts are granted.

10. Payment

10.1 The Buyer may pay for the Goods by:

Through the Paysera system using the Internet bank.

10.2 For legal entities, it is recommended to indicate the company registration number in the order information for faster payment identification. Thus, the order will be confirmed in the system faster and the execution will start faster.

10.3 If the Buyer chooses the payment method specified in clauses 10.1. c. and e., the Buyer is obliged to confirm the payment order in the Buyer's bank no later than twenty-four (24) hours after pressing the "Order" button. Failure to confirm the payment order within the specified period gives the Seller the right to consider that the Buyer has withdrawn from the contract and cancel the order.

10.4 The online store does not provide Tax Free services.

11 Obligations of the Customer

11.1 The Buyer undertakes to provide only correct and complete information in the purchase form. In case of changes in the information specified in the registration form, the Buyer is obliged to immediately update it.

11.2 The Buyer undertakes to use the Online Store in an honest and proper manner and not to interfere with its operation or performance. If the Buyer fails to fulfill this obligation, the Seller has the right to limit, suspend (terminate) the use of the Online Store by the Buyer without prior notice, and the Seller shall not be liable for any losses incurred by the Buyer in connection with this.

11.3 The Buyer is obliged to pay for the ordered Products and accept them in accordance with these Terms and Conditions.

11.4 Notwithstanding any obligations under any other clause of these Conditions, the Buyer undertakes to inspect the Goods prior to their use (including prior to their assembly, installation, etc.) and to ensure that the Goods received correspond to those ordered by the Buyer.

11.5 The Buyer is obliged to comply with all other requirements stipulated by these Terms and the legislation of the Republic of Latvia.

12. Manufacturer's warranty

12.1 Certain Goods sold by the Seller are covered by a manufacturer's warranty. Details of the warranty and applicable terms and conditions are set out in the manufacturer's warranty supplied with the Products.

12.2 The Manufacturer's Warranty is in addition to the Buyer's rights in respect of defective Goods.

13. Obligations of the Seller

13.1 The Seller undertakes:

a) make every effort to ensure that the Buyer can properly use the services provided by the Online Store;

b) respect the Buyer's privacy, process the Buyer's personal data only in accordance with the Terms, the Privacy Policy and the legislation of the Republic of Latvia.

13.2 The Seller undertakes to comply with all requirements set forth in these Terms.

14. Quality of goods

14.1 The Seller warrants the quality of the Goods (legal quality assurance). The Seller provides a quality guarantee for various types of Goods, valid for a certain period of time, the specific period and other conditions of which are indicated in the documents submitted together with the Goods.

14.2 Defects in the Goods must be repaired and non-conforming Goods must be replaced or returned in accordance with the procedures set out in these Terms and Conditions and subject to the requirements of the current legislation of the Republic of Latvia.

14.3 The Buyer wishing to make a complaint about defective or incomplete Goods may do so by e-mail info@scooter-zone.eu.

14.4 When submitting a claim, the Buyer must attach an invoice with VAT for the purchase of the Goods (invoice number) and provide the following information:

a) order number of the Goods;

b) defect, signs of damage or missing part of the Goods;

c) provide other evidence such as a photograph of the Goods, a photograph of the defective area (if it is a mechanical defect and can be photographed), a photograph of the packaging of the Goods, etc.

14.5 When filing a complaint, the Buyer must indicate one of the ways in which the Buyer wishes to resolve the complaint:

a) by eliminating by the Seller the non-conformity of the Goods - defects - free of charge within a reasonable period, if the defects can be eliminated;

b) a corresponding reduction in the purchase price;

c) replace the Goods with similar Goods of the same quality, unless the defects are minor or caused by the Buyer;

d) cancel the Agreement and return to the Buyer the amount paid for the Goods, if the sale of the Goods of inadequate quality is a material breach of the order.

14.6 After a complaint has been considered, a response must be provided within 14 (fourteen) days.

15. Responsibility

15.1 The Buyer is responsible for actions taken through the Online Store, including, but not limited to, tthe accuracy of the data provided in the purchase form. The buyer is responsible for the consequences of any errors or inaccuracies in the data specified in the registration form.

15.2 By filling out the purchase form in the online store, the Buyer is responsible for storing and / or transferring his registration data to third parties. If the services provided in the online store are used by third parties who logged into the online store using the Buyer's login details, the Seller considers such a person as the Buyer, and the Buyer is responsible for all actions of such a third party committed in the online store.

15.3 The Seller, to the extent not contrary to applicable law, is released from any liability in cases where the losses are caused by the fact that the Buyer did not read these Terms, this Privacy Policy and other documents referred to in these Terms, despite being given the opportunity to do so despite the Seller's recommendations and obligations.

15.4 The Client is obliged to securely store and non-disclose the data associated with his/her access to the Online Store, so that these data are known only to the Client and used only by him, and also that the Client does not transfer or give other persons the opportunity to access or use this data . If it is suspected that the login details may have been made available to another person, the Merchant must be notified immediately and the Merchant must be immediately informed of any breach or disclosure of the login details. All actions performed using the Buyer's identification code are considered to be performed by the Buyer, and the Buyer accepts full responsibility for the consequences of such actions.

15.5 For violation of the Agreement concluded through the Online Store, the parties are liable in accordance with the procedure established by the legal acts of the Republic of Latvia.

15.6 In the event that the Seller breaches the provisions of these Conditions, the Seller shall be liable for any damage or loss suffered by the Buyer as a foreseeable consequence of the breach of these Conditions. Damage or loss is foreseeable if it is a clear consequence of the Seller's breach or if such damage or loss was known to the Seller and the Buyer at the time the Contract was entered into.

15.7 The Seller shall not be liable for any loss of profit, loss of business, business interruption or loss of business opportunity incurred by the Buyer.

15.8 The Seller is not responsible for the information provided on the websites of other companies, even if the Buyers go to these websites through a link in the Seller's online store.

16. Events beyond the control of the Seller

16.1 The Seller shall not be liable for any failure or delay in performance of the Contract or any obligations under the Contract if such failure or delay is due to events beyond the control of the Seller, as defined in clause 16.2 of these Conditions.

16.2 Out of Seller's Control means any act or event beyond Seller's reasonable control.

16.3 In the event of an event beyond the control of the Seller that affects the proper performance by the Seller of its obligations under the Contract:

a) The Seller will promptly notify the Buyer thereof;

b) the performance of the Seller's obligations under the Contract will be suspended, and the performance period will be extended for a period equal to the duration of an event beyond the control of the Seller. If events beyond the control of the Seller affect the delivery of the Goods to the Buyer, the Seller shall agree on a new delivery date after the end of events beyond the control of the Seller.

17. Sending information

17.1 As used in the Terms, "in writing" includes email.

17.2 The Buyer, in order to contact the Seller in writing, or in the event that the Terms require the Buyer to contact the Seller in writing, sends the Seller an email at info@scooter-zone.eu mail). The procedure for the Buyer to exercise the right to withdraw from the Agreement and terminate the Agreement with the Seller is set out in clause 7 of this Agreement.

17.3 Seller shall send all notices to Buyer to the email address provided by Buyer on the Purchase Form.

18. Other terms

18.1 These Conditions shall apply to any Contract between the Seller and the Buyer together with the documents expressly referred to in these Conditions. Any deviations from these Terms are valid only if they are in writing.

18.2 The Buyer has certain rights in accordance with the legislation of the Republic of Latvia in relation to the Goods of inadequate quality. Nothing in these Terms shall be construed as limiting or restricting the exercise of such rights.

18.3 The Seller has the right to transfer its rights and obligations under the Contract of the third articlethird parties, but such transfer shall have no effect on Buyer's rights and Seller's obligations under these Terms. In the event of such a transfer, the Seller will inform the Buyer by providing information about the transfer in the online store.

18.4 The Buyer shall not assign all or part of its rights or obligations under these Terms to a third party or parties without the written consent of the Seller.

18.5 If any of these Terms and Conditions is found by a court to be illegal, invalid or unenforceable, the remaining provisions of these Terms and Conditions shall remain in full force and effect. Any provision of these Terms that is found to be illegal, invalid or unenforceable only in part or to a certain extent shall remain in effect to the extent that it has not been found illegal, invalid or unenforceable.

18.6 Except as otherwise provided in these Conditions, any delay by the Seller in exercising its rights under this Contract shall not constitute a release or waiver of the Buyer's obligations under this Contract, and the separate or partial performance of any obligation or the separate or partial exercise of any right shall not constitute a waiver of that obligation. or waiver of this right.

18.7 These Terms and the relationship between the parties in accordance with these Terms (including the formation, validity, application and termination of the Agreement) are governed by and construed in accordance with the laws of the Republic of Latvia.

18.8 Any dispute, controversy or claim arising out of or in connection with these Terms, their breach, termination or validity shall be finally settled in accordance with the laws of the Republic of Latvia.

18.9 The Buyer may submit inquiries or complaints regarding Products purchased from the Seller's online store to the electronic consumer dispute resolution platform http://ec.europa.eu/odr/.

18.10 Out-of-court consumer disputes are resolved by the Commission for out-of-court resolution of consumer disputes, located at: st. Brivibas 55, Riga, LV-1010, Latvia, http://www.ptac.gov.lv/lv.

HOW TO CONTACT US?

We always want to connect with our customers (especially if you think we have let you down or could improve).

If a:

Do you have questions or comments about this notice;

You do not want us to use your information in the future;

You want to exercise any of the above rights; or you have a complaint, please contact us.